FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
We typically ship orders within 1-3 business days of receiving the order. Delivery time depends on your location and is usually between 7-10 business days. You will receive a tracking number once your order has been shipped.

2. Which payment methods are accepted?
We accept various payment methods including:

• credit cards (Visa, MasterCard, American Express)
  
• Apple Pay
• Google Pay
  

3. Can I change or cancel my order?
If you wish to change or cancel an order, please contact us as soon as possible. Once an order has been dispatched, changes cannot be made. In this case, you can return the order after receipt.

4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on destination. All international orders may be subject to additional duties and taxes, which are the responsibility of the buyer.

5. How can I track the status of my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery via the shipping provider's website.

6. Can I return or exchange items?
Yes, we accept returns and exchanges within 30 days of the purchase date. The item must be returned in unused condition and in its original packaging.

7. What can I do if a product is defective?
If a product is defective, please contact us within 7 days of receiving your order. We will resolve the issue as quickly as possible by either sending you a replacement product or offering you a refund.

8. Are my payments secure?
Yes, the security of your payments is our top priority. All payments are processed through secure, encrypted channels. We do not store any sensitive payment information.

9. How can I contact customer service?
If you have any questions or need support, you can always reach us via our contact form or send us an email to support @gymlabx.com .